On 12-28-2020, between 3:30-4:00 PM EST, Fonolo experienced a bug on a single call processing node that affected some customers. This was experienced as multiple call-backs starting for the same opt-in. Fonolo identified the node that was impacted and quickly removed it from service. Following the removal of the faulty node, all services on the Fonolo platform resumed operating normally. Fonolo has identified all affected clients and will be reaching out on 12-29-2020.